Beacon Issue for Android
Unable to Locate Beacon
If your mobile device has problem or issue with locating a beacon, user should aware that maybe it because of your current device does not supporting the beacon processing and standard.
Location Troubleshooting
For any Android device you should be aware that using Power Saving mode can interfere with the app functionality. Please make sure that:
- Your device does not block the apps from accessing the location service.
- Please make sure to enable background process for the PULSY App.
Managing Power Settings
Sometime the app may close automatically (closing background process) when the device in the Battery Saving mode. To ensure that the app working in the background make sure to:
All devices
- Open setting and go to app management.
> 
- Select PULSY app.
- Open the battery usage.
- Make sure to allow the app to run in the background.
HTC
- Open setting and go to battery.
- Select on power saving mode.
- Battery optimization.
- Select PULSY app
- Click on don’t optimize than save.
Samsung
- Access Battery setting.
- Open App Power Saving.
- Go to Details for app.
- Click on disable.
Huawei
- Go to setting.
- Open Power saving
- (Optional) Turn Energy Settings to Normal
- Add PULSY app to “Protected Apps“
Turn Off Doze Mode
If the above solution are still not working. Your device may have a Doze mode function. If a user leaves a device unplugged and stationary for a period of time, with the screen off, the device enters Doze mode. In Doze mode, the system attempts to conserve battery by restricting apps’ access to network and CPU-intensive services. It also prevents apps from accessing the network and defers their jobs, syncs, and standard alarms.
- Open the Setting app and tap the battery.
- Open Battery optimization.
- Select PULSY app.
- Switch off Doze mode than tap done.